Complaints Policy (LA)
If a parent/carer is unhappy about something or has any concerns about anything to do with the school, they should communicate this to school staff as soon as possible.
If a parent has a complaint regarding SEND they should contact the SENDCO (Miss Lauren Borkin) in the first instance. For any other issue, parents should discuss any concerns with the class teacher first. Most concerns or issues can be addressed informally at this stage. Teachers are available for informal discussions at the end of the school day or by appointment.
If any issue remains unresolved, parents should arrange an appointment with the Assistant Headteacher of their child's key stage. If it is difficult to discuss a matter with the class teacher, an appointment should be made directly with the Assistant Headteacher.
The Assistant Headteacher will investigate any concerns raised and inform the parent of their findings. In most cases, the issue will have been resolved by this stage. However, if parents are still unhappy, they can speak with the Deputy Headteacher as the next step and then a formal complaint in writing addressed to the Headteacaher.
If all the above stages fail to resolve the issue, parents should make a formal complaint in writing addressed to the chair of the Interim Executive Board (IEB). The IEB is responsible for acknowledging, investigating and responding to such formal complaints about the school. Further details are available in the school’s Complaint Procedure or available by request from the main office.
If you would like a paper copy of any of the above policies, then please ask at the School Office and this will be provided free of charge.